Privacy Policy
Introduction
This Privacy Policy outlines how BetMatch Casino (“we”, “our”, “us”) collects, processes, and protects the personal data of players from the Netherlands. By accessing our website, mobile app, or any related digital service (“the Platform”), you acknowledge that you have read and agreed to this Policy. We comply fully with the General Data Protection Regulation (GDPR) and the guidelines of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Our goal is to handle your personal data lawfully, fairly, and transparently, ensuring that it is used only for legitimate business purposes such as providing gaming services, maintaining account security, and fulfilling legal obligations. BetMatch Casino reserves the right to update this Policy to reflect regulatory or operational changes. Any modifications will be published on our website, and continued use of the Platform constitutes acceptance of the revised Policy. For any data-related inquiries, you may contact us at [email protected].
Data We Collect
When you register or use our services, we collect information necessary to identify you, verify your eligibility, and provide a safe and compliant gaming experience. This includes your name, date of birth, address, nationality, contact details, and verification documents required for Know Your Customer (KYC) procedures. Financial information such as payment methods, deposits, and withdrawals is processed to enable transactions and prevent fraud. We also gather technical data such as IP addresses, device information, and browser details to ensure system security. Communication data, including emails and chat interactions, may be recorded to improve customer service. Collection of this data is necessary for compliance with Dutch gambling laws, anti-money laundering (AML) regulations, and responsible gaming requirements. Refusal to provide required data may result in restricted access to certain services or account suspension.
Purpose of Processing
BetMatch Casino processes personal data primarily to manage player accounts, verify identities, process payments, and comply with regulatory obligations under Dutch and European law. Data is also used to ensure platform integrity, prevent fraudulent activity, and promote responsible gambling. We may contact players regarding account updates, legal notices, and promotional offers if consent has been provided. Technical and behavioral data is analyzed to improve platform performance and personalize the user experience. All processing activities are based on lawful grounds, including contractual necessity, legal obligation, legitimate interest, or explicit consent from the player.
Legal Basis for Processing
We process personal data under specific legal bases defined by the GDPR. Data processing is necessary to perform our contractual obligations, such as maintaining your gaming account and enabling gameplay. Certain information must be processed to comply with mandatory laws, including those related to gambling, taxation, and anti-money laundering. Processing based on legitimate interests helps us enhance platform security and user experience while preventing misuse. In cases where processing depends on your consent, such as for marketing purposes or analytics, you may withdraw that consent at any time without affecting prior lawful processing. All processing is conducted transparently and documented in accordance with GDPR compliance standards.
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Typically, data is stored for the duration of an active account and for a minimum of five years after closure, in line with anti-money laundering regulations. Transactional data may be kept longer if legally required or necessary for dispute resolution. Marketing data is retained until you withdraw consent, while technical cookies and logs are stored for limited periods depending on their purpose. After the retention period expires, all personal data is securely deleted or anonymized. BetMatch Casino regularly reviews retention practices to ensure compliance with Dutch and EU legal standards.
Data Sharing and International Transfers
To provide efficient and compliant services, we may share personal data with licensed partners, payment processors, and service providers who assist in identity verification, security, or IT operations. These entities are contractually obligated to protect data under GDPR-equivalent terms. If data is transferred outside the European Economic Area (EEA), it is done under appropriate safeguards, such as EU Standard Contractual Clauses. We may also disclose data to the Dutch Gambling Authority (Kansspelautoriteit), financial institutions, or law enforcement agencies when legally required. BetMatch Casino does not sell or rent personal data to any third parties. All data transfers are conducted lawfully, securely, and only for legitimate business or regulatory purposes.
Data Security
BetMatch Casino applies advanced technical and organizational measures to protect personal data from loss, unauthorized access, or misuse. These measures include SSL encryption, secure servers, restricted access controls, and continuous monitoring of system activity. Employees handling personal data are trained in data protection and bound by confidentiality obligations. In the unlikely event of a data breach that poses a risk to users’ rights, we will promptly notify affected individuals and the Autoriteit Persoonsgegevens as required by law. Although no online system can be completely free from risk, we continuously upgrade our cybersecurity framework to maintain the highest level of protection for Dutch players.
Your Rights
As a resident of the Netherlands, you have several rights regarding your personal data. You may request access, correction, deletion, or restriction of your data, as well as data portability in a structured format. You have the right to withdraw consent at any time and to object to data processing based on legitimate interests or for direct marketing. Requests should be sent to [email protected], and we will respond within the time limits established by the GDPR. If you are dissatisfied with our response, you have the right to submit a complaint to the Autoriteit Persoonsgegevens.
Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to improve usability, analyze traffic, and enhance performance. Cookies help remember your preferences, secure logins, and tailor promotions. Essential cookies are required for the website to function correctly, while analytical and marketing cookies operate only with your consent. You can adjust cookie preferences via browser settings or through the Cookie Consent Tool available on our website. For more detailed information, please refer to our Cookie Policy Netherlands. By continuing to use our website, you agree to the use of cookies as described.
Contact and Final Provisions
If you have questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our Data Protection Officer at [email protected]. You also have the right to reach out to the Autoriteit Persoonsgegevens through their official website if you believe your data protection rights have been violated. BetMatch Casino reserves the right to update this Privacy Policy in response to legislative or operational changes. Updates take effect immediately upon publication on our website. Continued use of the Platform confirms your acceptance of the latest version.